Crisis services

The following are crisis related services available worldwide and in Australia (nationwide and in each of the states and territories): Please print this page and keep it handy.

Worldwide

Australia/Nationwide

  • Emergency Services – 000 – Ambulance, Police, Fire
  • Lifeline – 131114 – Free anonymous 24/7 generalist counselling that does not discriminate
    Lifeline is now online.
    If you are experiencing a personal crisis, Lifeline can help.
  • Suicide Call Back Service – 1300 659 467 – 24/7 referral line for people at risk of suicide, people caring for someone who is suicidal or people bereaved by suicide. Service offers six 50 minute telephone counselling sessions to people over 18 years and up to two call backs to professionals

Australian Capital Territory

  • ACT Mental Health Triage Service – 1800 629 354 or 02 6205 1065 – 24/7 – Can provide access to all mental health services including the Crisis Assessment Team

New South Wales

  • Salvo Crisis Line & Suicide Prevention – 02 9331 2000 – 24/7 – Compassion and support, guidance and counselling to individuals, couples and families of all ages, and in all walks of life
  • Suicide Prevention and Crisis Intervention – 1300 363 622 – 24/7 – Crisis number to call if you are feeling suicidal
  • Eastern Suburbs Mental Health Crisis Team – 02 9366 8611
  • Central Coast Intake/Crisis – 02 4320 3500 – 24/7
  • Northern Sydney area Mental Health Service – 1300 302 980 – 24/7

Northern Territory

  • Alice Springs Community House CATT (Crisis Assessment Team):  08 8951 7710 (business hours) or 08 8951 7777 (after hours)
  • General crisis counselling – 1800 019 116 – 24/7 – Trained telephone counsellors will listen to and help you with your problem. Qualified psychologists are available by telephone for personalised counselling
  • Top End Mental Health Service – 08 8999 4988 – 24/7 – On-call team for crisis assessment, referral and treatment
  • Northern Territory Health Crisis Services – Darwin Crisis line – 1800 019 116 – 24/7

Queensland

  • Salvo Crisis Line – 07 3831 9016 or (regional) 1300 363 622 – 24/7 – Crisis counselling when facing a crisis in your life, or if you are experiencing suicidal thoughts

South Australia

  • Crisis Care Unit – 13 16 11 – 4pm-9am Monday to Friday and 24 hours on Saturday, Sunday and public holidays – Counselling and practical help for individuals and families in any type of crisis
  • Living Hope – 08 8277 4033 – Counselling for people with any type of crisis – Filipino, Greek and Italian interpreters available
  • SA Mental Health CRISIS Team – 13 14 65 (metropolitan area) or 1800 182 232 (regional SA) – 24/7 mental health telephone emergency and crisis intervention service

Tasmania

  • Tasmania Crisis Assessment Triage Team – 1800 33 23 88 – 9am to 10.30pm
  • Royal Hobart Hospital Emergency Department – 03 6222 8423 – From 10:30pm to 9am
  • Southern Tasmania Triage – 03 6233 2388
  • Northwest Tasmania Triage – 03 6434 6434
  • Northern Tasmania Triage – 03 6348 7744

Victoria

  • SuicideLine – 1300 651 251 – Confidential 24/7 telephone counselling, support and referral
  • Psychiatric Triage – 1300 558 862 – 24/7 Information, assessment and referral
  • The Salvation Army Crisis Help – 1800 627 727 – The Crisis Contact Centre offers a Statewide, open age service to people in need of support

Western Australia

  • Rural Suicide Emergency Line – 1800 198 313 (freecall) – 08 9382 8822
  • Crisis Care Unit – 08 9223 1111 or 1800 199 008 – 24/7 Crisis support for all issues including violence, child protection, and suicide
  • Mental Health Emergency Response Line – 08 9224 8888, 1800 676 822 (rural freecall) or 1300 555 788 (all hours) – 24/7 Psychiatric emergency assessment & advisory service
  • WA Mental Health Crisis Team – 08 9227 6822 or 1800 676 822 (freecall)